Privacy Policy

Precision Plumbing & Heating Specialist Ltd are registered at 13 Fieldfare Avenue, Portishead, BS20 7NL, registration number 08377730.

Precision Plumbing & Heating Specialist Ltd will be the Data Controller for personal data relating to their business and are contactable at

The Data Controller determines the purposes for which and the manner in which any personal data are or are to be processed. Your privacy is as important to us as it is to you.

How do we collect personal information about you?

We obtain personal information about you that you provide to us through our website, emails, phone conversations, documents you provide to us or when you visit us, for example when you:

  • Enquire about products and services
  • Ask us to provide a quote for you
  • Ask us to complete work for you
  • Complete online forms

You may also provide information verbally to us which may be inputted into our systems. We may also collect Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

What type of personal information is collected?

You may also provide information verbally to us which may be inputted into our systems. We may also collect Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

How long do we retain your personal information?

Precision Plumbing & Heating Specialist Ltd will retain your name and address and other data as required for a period of 6 years as legally required for the purpose of VAT record keeping under HMRC requirements. We will retain your name, address, email address and phone number for a period of 2 years from the date you provided your details, or from your last contact with us.

How do we use your personal information?

We may use the information that you directly provide to us in different ways based on the legal basis for which we use that data:

  • For the purpose of performing a contract - We may use your name, address and contact details for the purpose of carrying out our obligations arising from any contracts entered into by you and Precision Plumbing & Heating Specialist Ltd such as providing you with products and services you have requested.
  • Legitimate Interests - We may use your name, phone number, email address and postal address to provide you with information, you have requested from us, respond to enquiries or requests from you, communicate with you in relation to those enquiries or requests and arranging visits to your property by our employees. We may use this data to provide you with information regarding similar goods and services to those you have already enquired about or purchased to individuals with whom we have an existing relationship in connection with our goods and services and/or who have expressed an interest in those goods and services. Where you have entered into a contract with us or we have provided you with services, we may ask for your feedback about the services we have provided to you, namely evaluating and where necessary improving the quality of our service provision with a view to promoting the success of our business and positive customer relationships. Where you are a party to an existing contract with us or regularly enter into contracts with us for our goods and services, we may notify you of changes to the terms and conditions of our services for the administration and management of our business contracts and relationships.
  • >Consent - We may use your name, email address and postal address to send you marketing communications, if you have chosen to receive these. These may include information about product or service offers, news relating to our business which may be of interest to you and promotions. You have the right to withdraw consent to marketing at any time by contacting us.

Who has access to information?

We will never sell or rent your information to third parties.

We may pass your information to third party service providers, including but not limited to:

  • Business partners, suppliers and sub-contractors working on our behalf for the purposes of completing tasks and providing services to you.

These include:

  • Vaillant Group
  • Gas Safe
  • Worcester Bosch
  • Building Control

We may disclose your personal information to our insurers and /or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets, or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure.

Data security

Your data is held secure under password and access to this is restricted. Our website holds a certificate that encrypts data transferred via this means. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data
  • Request restriction of processing your personal data.
  • Request access to your personal data.
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

Changes to the privacy notice and your duty to inform us of changes

This version was last updated on 25 May 2018. Any changes to this policy will be posted on the website.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us

Request a Call-back

If you would like to request a free no obligation quote then please fill out the following form and we will contact you shortly.

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Southwest Coverage